Complaints

Complaints in the vocational education and training (VET) sector are of various types. The following pages provide information on:

• How VETAB manages complaints about RTOs – what VETAB typically does in this situation
• Complaints by students about RTOs – the three steps students should take
• National complaints policy – the legislation governing VETAB’s responsibility to deal with complaints
• Tips for students to avoid problems – suggestions for choosing well in the first place so that complaints are unlikely to arise; there are also tips for overseas students.